{"id":614,"date":"2026-02-26T16:34:57","date_gmt":"2026-02-26T16:34:57","guid":{"rendered":"https:\/\/prohealthadvisorswellness.com\/?page_id=614"},"modified":"2026-02-26T17:31:07","modified_gmt":"2026-02-26T17:31:07","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/prohealthadvisorswellness.com\/en_US\/refund_returns\/","title":{"rendered":"PWL -Pol\u00edtica M\u00e9dica y de Responsabilidad Financiera"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>ProHealth Advisors Wellness | ProHealth Weight Loss<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Entidad Legal y Supervisi\u00f3n M\u00e9dica<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">ProHealth Advisors Wellness y ProHealth Weight Loss operan bajo la misma entidad m\u00e9dica licenciada. Todos los servicios m\u00e9dicos se ofrecen bajo la supervisi\u00f3n de un m\u00e9dico licenciado, conforme a las leyes estatales y federales aplicables.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Las evaluaciones, diagn\u00f3sticos, recetas y planes de tratamiento se determinan exclusivamente seg\u00fan criterio cl\u00ednico y evaluaci\u00f3n m\u00e9dica individual.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Naturaleza de los Servicios<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ofrecemos evaluaciones m\u00e9dicas, programas personalizados de bienestar, tratamientos metab\u00f3licos y de manejo de peso (incluyendo terapias GLP-1), terapias hormonales, infusiones intravenosas y servicios de telemedicina.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Debido a la naturaleza m\u00e9dica e individualizada de estos servicios, no aplican pol\u00edticas tradicionales de reembolso comerciales.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Consultas M\u00e9dicas<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Las consultas m\u00e9dicas (presenciales o por telemedicina) no son reembolsables una vez:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>La cita ha sido realizada<\/li>\n\n\n\n<li>El proveedor ha iniciado la evaluaci\u00f3n cl\u00ednica<\/li>\n\n\n\n<li>Se ha revisado el historial m\u00e9dico<\/li>\n\n\n\n<li>Se ha desarrollado un plan de tratamiento<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Las cancelaciones deben realizarse con al menos 24 horas de anticipaci\u00f3n. Cancelaciones tard\u00edas o inasistencias pueden generar cargos administrativos.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Programas y Planes de Tratamiento<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Todos los programas se dise\u00f1an de manera personalizada seg\u00fan la evaluaci\u00f3n m\u00e9dica individual.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Los servicios no son reembolsables una vez iniciados<\/li>\n\n\n\n<li>Los honorarios compensan el tiempo profesional, evaluaci\u00f3n cl\u00ednica y planificaci\u00f3n<\/li>\n\n\n\n<li>No se garantizan resultados m\u00e9dicos<\/li>\n\n\n\n<li>Los resultados pueden variar seg\u00fan cada paciente<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">El pago no est\u00e1 condicionado a resultados espec\u00edficos.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Medicamentos, Recetas y Tratamientos GLP-1<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Por razones regulatorias y de seguridad sanitaria:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Los medicamentos recetados, incluyendo GLP-1, no son retornables<\/li>\n\n\n\n<li>Los medicamentos compuestos no son reembolsables<\/li>\n\n\n\n<li>Una vez procesada, despachada o enviada una receta, no es elegible para reembolso<\/li>\n\n\n\n<li>La elegibilidad para tratamiento se determina exclusivamente por evaluaci\u00f3n m\u00e9dica<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">La aprobaci\u00f3n para consulta no garantiza aprobaci\u00f3n de receta.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Servicios en Promoci\u00f3n<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Servicios adquiridos bajo descuentos, promociones o precios especiales no son reembolsables, salvo que la ley disponga lo contrario.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Responsabilidad Financiera<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Al contratar servicios, el paciente reconoce y acepta:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ser responsable financieramente por todos los cargos asociados a su atenci\u00f3n<\/li>\n\n\n\n<li>Que el pago corresponde a servicios profesionales prestados<\/li>\n\n\n\n<li>Que no se garantizan resultados<\/li>\n\n\n\n<li>Que los cargos aplican independientemente del resultado individual<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">8. Excepciones<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Cualquier excepci\u00f3n ser\u00e1 evaluada individualmente y otorgada \u00fanicamente a discreci\u00f3n de la cl\u00ednica. <\/p>\n\n\n\n<h1 class=\"wp-block-heading\">Medical &amp; Financial Policy<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ProHealth Advisors Wellness | ProHealth Weight Loss<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Legal Entity &amp; Medical Oversight<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">ProHealth Advisors Wellness and ProHealth Weight Loss operate under the same licensed medical entity. All medical services are provided under the supervision of a licensed physician in accordance with applicable state and federal laws.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">All evaluations, diagnoses, prescriptions, and treatment plans are determined solely based on medical judgment and clinical appropriateness.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Nature of Services<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We provide medical evaluations, personalized wellness programs, metabolic and weight management treatments (including GLP-1 therapies), hormone therapy, IV therapy, and telehealth services.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Due to the individualized and medical nature of these services, traditional retail refund policies do not apply.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Consultations<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Medical consultations (in-person or telehealth) are non-refundable once:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The appointment has occurred<\/li>\n\n\n\n<li>The provider has begun clinical evaluation<\/li>\n\n\n\n<li>Medical records have been reviewed<\/li>\n\n\n\n<li>A treatment plan has been developed<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Appointments must be canceled at least 24 hours in advance. Late cancellations or no-shows may result in administrative fees.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Programs &amp; Treatment Plans<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">All programs are customized based on individual medical evaluation.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Services are non-refundable once initiated<\/li>\n\n\n\n<li>Fees compensate for professional time, clinical assessment, and treatment planning<\/li>\n\n\n\n<li>Medical results cannot be guaranteed<\/li>\n\n\n\n<li>Individual outcomes vary<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Payment is not contingent upon specific medical outcomes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Medications, Prescriptions &amp; GLP-1 Treatments<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For safety, regulatory, and pharmacy compliance reasons:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Prescription medications, including GLP-1 therapies, are non-returnable<\/li>\n\n\n\n<li>Compounded medications are strictly non-refundable<\/li>\n\n\n\n<li>Once a prescription has been processed, dispensed, or shipped, it is not eligible for refund<\/li>\n\n\n\n<li>Eligibility for treatment is determined solely through medical evaluation<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Approval for consultation does not guarantee prescription approval.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Promotional Pricing<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Services purchased under promotional pricing, discounts, or special offers are non-refundable unless otherwise required by law.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Financial Responsibility<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">By engaging in services, the patient acknowledges and agrees:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>They are financially responsible for all charges associated with their care<\/li>\n\n\n\n<li>Payment is required for professional services rendered<\/li>\n\n\n\n<li>Results are not guaranteed<\/li>\n\n\n\n<li>Charges apply regardless of individual outcome<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">8. Refund Exceptions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Any exception to this policy will be reviewed on a case-by-case basis and granted solely at the discretion of the clinic.<\/p>","protected":false},"excerpt":{"rendered":"<p>ProHealth Advisors Wellness | ProHealth Weight Loss 1. Entidad Legal y Supervisi\u00f3n M\u00e9dica ProHealth Advisors Wellness y ProHealth Weight Loss operan bajo la misma entidad m\u00e9dica licenciada. Todos los servicios m\u00e9dicos se ofrecen bajo la supervisi\u00f3n de un m\u00e9dico licenciado, conforme a las leyes estatales y federales aplicables. Las evaluaciones, diagn\u00f3sticos, recetas y planes de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-614","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/prohealthadvisorswellness.com\/en_US\/wp-json\/wp\/v2\/pages\/614","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/prohealthadvisorswellness.com\/en_US\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/prohealthadvisorswellness.com\/en_US\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/prohealthadvisorswellness.com\/en_US\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/prohealthadvisorswellness.com\/en_US\/wp-json\/wp\/v2\/comments?post=614"}],"version-history":[{"count":3,"href":"https:\/\/prohealthadvisorswellness.com\/en_US\/wp-json\/wp\/v2\/pages\/614\/revisions"}],"predecessor-version":[{"id":661,"href":"https:\/\/prohealthadvisorswellness.com\/en_US\/wp-json\/wp\/v2\/pages\/614\/revisions\/661"}],"wp:attachment":[{"href":"https:\/\/prohealthadvisorswellness.com\/en_US\/wp-json\/wp\/v2\/media?parent=614"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}